Get In Touch

we're here to help you

Need assistance or have a question? Reach out to our friendly team for product support, orders, or general inquiries. We’re here to help—fast, reliable, and always human.

Address

2150 Nth 10th Street Philadelphia PA 19123

Work Hours

FAQs

Frequently asked questions

No. Regular tap water is fine. The unit only requires 2 quarts, and it’s designed for easy cleaning every two weeks.
The average lifespan is 5 to 10 years, depending on usage and maintenance. It’s built with durable American-made stainless steel.
Yes. For walk-in humidors, we recommend using two units to maintain even humidity throughout the space.
Any tampering voids the 90-day warranty. Please follow instructions and contact us directly for support if needed.
We provide real human support—no bots or automated systems. Just call us at +1 215-763-1024 during business hours.